Email this article Theoretical background of the quality concept and the general idea of TQM concept
- Authors: Zhilina N.V., Knyazheva O.V.
- Issue: Vol 2, No 21 (2014)
- Section: Articles
- Submitted: 09.05.2025
- Accepted: 09.05.2025
- URL: https://ogarev-online.ru/2311-2468/article/view/290856
- ID: 290856
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Abstract
The article deals with quality as one of the fundamental concepts of the economics of production. In this connection the authors consider TQM (Total Quality Management), being the basic concept in the field of management.
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About the authors
N. V. Zhilina
Author for correspondence.
Email: ogarevonline@yandex.ru
Russian Federation
O. V. Knyazheva
Email: ogarevonline@yandex.ru
Russian Federation
References
- ГОСТ Р ИСО 9000-2001. Системы менеджмента качества. Основные положения и словарь. – М., 2001.
- Деминг Э. Выход из кризиса: Новая парадигма управления людьми, системами и процессами. – [Электронный ресурс]. – Режим доступа: http://www.inwit.ru/download/business/Deming/exit.pdf
- Duran’s Quality Control Handbook. – [Электронный ресурс]. – Режим доступа: http://www.pqm-online.com/assets/files/lib/juran.pdf
- Crosby P. B. Quality is Free. – [Электронный ресурс]. – Режим доступа: http://scholar.lib.vt.edu/theses/available/etd-07052011-165326/unrestricted/Ho_PV_D_2001.pdf
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