Assessment of risks and integral security of hotel enterprises in the context of digitalization

the purpose of the study is to develop a methodology for risk assessment and integrated security for hospitality enterprises implementing digital technologies and developing in the domestic tourism market. Methods: the presented research uses the analysis of systemic risks of digital transformation, methods of quantitative analysis and scenario modeling. Findings: the study presents internal and external factors that determine the risks of digitalization of hotel enterprises. It has been established that the digitalization of the hospitality industry enterprises is accompanied by multilevel risks covering the technical, information, organizational, financial and legal spheres. A "risk model" has been developed as a system of methods that reflects the risk elements of digitalization of business processes in the hospitality industry. A methodology for analyzing and managing the risk of systems based on logical and probabilistic values (LV factor) is presented. A matrix of criteria for assessing the risk management system is proposed. The indicators of integral security of the hotel business enterprises are revealed. The dynamics of safety and risk indicators is calculated using the example of a hotel complex. Conclusions: the data show that there is a significant dynamics in the level of security, the level of risk is moving from an average position to a high level. This requires the development of measures to ensure the integrated security of the development of hotel enterprises in the context of digital transformation.

hotel company, digitalization, digital transformation, risks, integrated security, digitalization effect