Development of an architectural model of information-technological services of information support of the area of operational management of chainretail companies (by the example of business processes «Progression Management» and «Business Process Management»)

the topic of this study is the development of an architectural model of information technology services for information support of the operational management of chain companies (retail, hospitality). This topic is relevant at the current stage of development of the digital economy due to the multilevel management systems of these companies and the segmentation of information systems that support their operation. In the course of the research presented in the article, the authors presented the structure of IT services of operational activities, the scheme of operational activities management, the list of stakeholders in this area, the key managing operational business processes and the business functions that form them. The result of the research is the architectural models of IT-services of information support of the sphere of operational activity management of chain companies as well as a model of functions of the subsystem of business process management, resource allocation and change management.

operational activity, enterprise architecture, business process, IT services, service architecture, service sector, retail, network business forms