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Post a Comment Doctor-patient interaction at the outpatient stage: effective communication as a factor of treatment quality
- Authors: Balashova M.E.1, Ryaboshapko A.I.1, Balashova T.S.1, Akhmetkhanova S.K.1, Amaeva K.D.1, Adamov M.M.1, Erbieva S.Z.1
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Affiliations:
- Saratov State Medical University named after V.I. Razumovsky
- Issue: Vol 42, No 1 (2025)
- Pages: 105-111
- Section: Preventive and social medicine
- URL: https://ogarev-online.ru/PMJ/article/view/287616
- DOI: https://doi.org/10.17816/pmj421105-111
- ID: 287616
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Abstract
Objective. To study the problems of effective communication between the doctor and the patient at the outpatient stage of medical care and suggest some ways to solve them.
Materials and methods. An online survey of 309 people (119 doctors and 190 patients) was conducted. The questionnaires concerning the appearance of the doctor, his verbal and non-verbal skills contained 34 questions each. Such research methods as analysis, synthesis, questionnaires, as well as the statistical method are used in this study.
Results. Patients most often complain about doctors’ indifferent attitude to their problems, when communicating with medical staff. Many respondents are dissatisfied that the doctors do not emphasize the importance of a healthy lifestyle, which, in their opinion, is due to the fact that most doctors do not realize the significance of a lifestyle modification in disease prevention. Patients' responses also often noted a lack of nonverbal reinforcement of words during the consultation. It may seem an insignificant element of professional communication, but it turned to be of a great importance for many patients.
Conclusions. When providing medical care at the outpatient and polyclinic stage, the level of a primary healthcare physician’s communication competencies is of great importance. Physicians’ good communication skills not only allow to create comfortable and trusting relationships with patients, but also increase the quality of medical care significantly, which will improve the treatment results.
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##article.viewOnOriginalSite##About the authors
M. E. Balashova
Saratov State Medical University named after V.I. Razumovsky
Author for correspondence.
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0000-0002-4301-0845
PhD (Medicine), Associate Professor, Associate Professor of the Department of Polyclinic Therapy, General Medical Practice and Preventive Medicine
Russian Federation, SaratovA. I. Ryaboshapko
Saratov State Medical University named after V.I. Razumovsky
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0009-0003-8612-6375
PhD (Medicine), Associate Professor of the Department of Polyclinic Therapy, General Medical Practice and Preventive Medicine
Russian Federation, SaratovT. S. Balashova
Saratov State Medical University named after V.I. Razumovsky
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0009-0007-6283-0404
1st-year Student of the Medical Faculty
Russian Federation, SaratovS. Kh Akhmetkhanova
Saratov State Medical University named after V.I. Razumovsky
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0009-0006-4507-331X
6th-year Student of the Medical Faculty
Russian Federation, SaratovKh. D. Amaeva
Saratov State Medical University named after V.I. Razumovsky
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0009-0008-8108-8599
6th-year Student of the Medical Faculty
Russian Federation, SaratovM. M. Adamov
Saratov State Medical University named after V.I. Razumovsky
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0009-0007-3179-9520
6th-year Student of the Medical Faculty
Russian Federation, SaratovSh. Z. Erbieva
Saratov State Medical University named after V.I. Razumovsky
Email: saadat.axmetxanova@bk.ru
ORCID iD: 0009-0001-6914-5190
6th-year Student of the Medical Faculty
Russian Federation, SaratovReferences
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