The effectiveness of using digital platforms of public services for interaction with public authorities

the article discusses in detail modern digital technologies in the provision of public services to the population. In the context of the ongoing transformation of public authorities, traditional methods of interaction with the population have lost their effectiveness, as the availability of the Internet and the variety of social networks dictate new ways of government authorities working, as well as regulating current issues related to the lives of the population. The article focuses on which digital tools are used in the work of government authorities. Much attention in the analysis is paid to the Gosuslugi service, which provides a wide range of services to the public. The purpose of the article is to analyze the effectiveness of using digital platforms for interaction with government authorities. The tasks include a theoretical review of current work on the topic, analysis of statistics on the introduction of technologies and the operation of the Gosuslugi service, as well as identification of problems on the topic. Digital platforms act as the main instrument of innovative technologies. The methodology of this study includes a theoretical review of sources, analysis and statistics on the introduction of digitalization tools into the work of public authorities, as well as a method of deduction to identify common problems of interaction. When writing the conclusions, the method of generalization is used. The scientific novelty of the study lies in the fact that a digital feedback model is proposed, based on the use of mechanisms that can influence the improvement of the quality of public services and are perceived by users as a sign of openness of government. The results of the article emphasize the importance of the introduction of digitalization tools for effective interaction of public authorities with the population both from the point of view of the federal and regional aspects. It also highlights the importance of a comprehensive study of differences in the perception of the effectiveness of digital platforms among various socio-demographic groups.

efficiency, digital platforms, public services, interaction, public authority, feedback