Application of training in the situation of professional changes in an industrial organization

Modern world is characterized by instability, ambiguity and complexity, changes occur not only in the daily life of subjects, but also in their professional activities. The situation of professional changes can be perceived as critical, when subjects react to changes as a threat, an obstacle, a violation of stability. As a result, the psychological state of subjects worsens, communications are disrupted, the number of conflicts with clients and within the organization increases. In order to successfully implement professional changes, the management of organizations must work on psychological support for employees. One of such tools is training. In the modern world, training is used in organizations to solve various issues. Trainings can be aimed at reducing the stress level of employees of the organization, resolving conflicts, adapting to a situation of change, developing communicative competencies in interacting with clients, etc. The article presents the results of a study of frustration reactions of subjects in a situation of professional changes in an industrial organization after applying training using communication techniques.

Materials and methods. A study was conducted involving 101 employees of a large industrial organization in the city of Chelyabinsk (53 women and 48 men) aged 21 to 62 years. All participants in the sample worked with clients, faced critical situations and at the time of the study were experiencing a period of significant changes in their professional activities. The training focused on developing skills for effective communication with various people both in the professional sphere and beyond, as well as the ability to constructively resolve conflicts and control emotional states. During the training, participants mastered communication techniques necessary for successful business negotiations. Participants were presented with special communication tools, the so-called "encodes" - universal, polysemantic phrases that can be used as a response to almost any statement of the interlocutor. In the groups, participants were diagnosed using the Rosenzweig Piсture-Frustration Study before and after the training.

Results. It was revealed after the training using communication techniques the subjects significantly decreased extrapunitive reactions aimed at blaming others for the current situation, the indicators of standard behavior decreased, which indicates the emergence of a variety of reactions of the subjects, and intropunitive and impunitive reactions increased, which indicates taking responsibility for the current situation and reducing the blame for what happened to someone.