Analysis of the digital transformation process in Russia (using the example of the administration of the city of Nizhny Novgorod)

The article is dedicated to the analysis of the digital transformation process in Russia, with the subject of research being the digitalization of local government activities. Modern global challenges, including sanctions pressure, cyber threats, and the need for import substitution, influence the digitalization of state and municipal governance, making it not just a trend but a strategic necessity. In the current geopolitical situation, digital technologies enhance the effectiveness of public administration, ensure transparency of processes, and improve the stability of government operations. Special attention is given to the import substitution process: it reduces dependence on foreign solutions, strengthens cybersecurity, and helps to respond quickly to changing conditions. The relevance of the digital transformation process in municipal government is outlined in the study; a questionnaire covering current specialized topics related to information technology was developed for employees of the Nizhny Novgorod city administration. The research utilized a survey method: 100 municipal employees participated in a survey on digitalization, which included 23 questions. Methods of synthesis, analysis, and generalization of statistical data, and analysis of regulatory legal acts were also employed. The novelty of the study lies in conducting a unique specialized survey among government employees, allowing for the identification of key features and previously unrecognized problems and challenges in the area of digital transformation. Based on the analysis of municipal employees' responses to the survey questions, the results indicated a good state of the IT infrastructure in the municipality. However, respondents noted several problematic areas, primarily related to the unstable operation of certain digital services and difficulties encountered when using office programs that were implemented as part of the course on technical and software import substitution. Feedback was obtained from employees who presented their own visions on the use of advanced cross-cutting technologies, such as artificial intelligence, and suggested changes that they believed would positively impact the digital transformation process of government bodies. The analysis of the research results made it possible to identify the most pressing issues and potential development directions for the digital transformation process in Russia.

digital transformation, digitization, public administration, municipal employees, local government body, administration of Nizhny Novgorod, IT technologies, digital technologies, artificial intelligence, electronic document management system