Improving the quality of service for persons with reduced mobility on railway transportation by eliminating additional barriers in the process of their choice of trains

Aim. To improve transportation quality of persons with reduced mobility (PRM) on railway transport in the North-Western Federal District, promoting their social inclusion by proposing the addition of a specialized car with designated seats for PRM and their companions on long-distance trains.

Materials and Methods. The study includes a statistical analysis of the number of disabled people using railway services in the NWFD, a questionnaire survey involving public organizations, and associations focused on disabled people to identify current shortcomings faced by PRM passengers. A proposal was developed to include a car with a special compartment for disabled people and their companions on popular long-distance routes.

Results. A graphical diagram was used to map the interactions between all parties involved in integrating a specialized car for PRM into the train system. This approach simplifies the process of identifying and selecting appropriate trains for PRM and their companions.

Conclusion. Introducing specialized compartments for PRM and their companions improves service quality, eliminates the necessity of confirming availability with the transport company in advance, and encourages greater use of rail travel. This initiative not only addresses key challenges faced by disabled travelers on railway services but also fosters solutions for their mobility on other types of transport.