The practice of interaction between civil society institutions and the authorities on the consideration of citizens' appeals in the Russian Federation

The object of the study is the interaction of public authorities and civil structures. The subject of the study is the practice of interaction in the process of considering citizens' appeals by public authorities and civil society institutions. The author substantiates the importance of interaction between public authorities and public organizations in the process of considering citizens' appeals. Attention is drawn to the fact that in the federal laws regulating the process of reviewing citizens' appeals, there are no rules for the participation of civil society institutions in joint consideration of citizens' appeals with public authorities. The author suggests ways to improve the mechanisms of interaction between public authorities and civil society in order to effectively meet the needs of citizens and ensure their rights and legitimate interests, and the development of the country.  The research methods are institutional analysis, analysis of documents related to citizens' appeals and identification of reactions to them from authorities and public organizations, comparative analysis of the practice of considering appeals, logical method, generalization method, monitoring. The scientific novelty of the study is the generalization of the practices of joint consideration of citizens' appeals by civil society institutions and public authorities and the justification of rational mechanisms to increase the effectiveness of this activity. The main conclusions of the conducted research are the facts that the joint consideration of citizens' appeals is one of the ways of interaction between public authorities and civil society. Joint consideration of appeals provides for the participation of non-profit organizations, experts and volunteers in the discussion of complaints, applications and proposals of citizens. This allows for a more objective assessment of difficult situations among citizens and contributes to making the right decisions. Such interaction makes it possible to increase the level of trust in the state.The main contribution of the author to the research of the topic is the addition of a database on effective practices of interaction between civil society and government.

citizens' appeals, civil society, public authorities, public councils, The Popular Front, interaction, The Investigative Committee, Ministry of Education, public organizations, volunteers