Study of the quality of service conditions in psychoneurological boarding houses in the Altai Territory

In the regions of the Russian Federation, since 2015, an independent assessment of the quality of conditions for the provision of social services (hereinafter – IQA) has been carried out, which acts as a form of control on the part of a disinterested person and makes it possible to form a general picture of the work of an institution and its position in the rating of institutions of the same type. The results of IQA can be further used by potential recipients of services when choosing a service provider, as well as by the institution itself to improve (maintain) the quality of service provision. Subject of the study: assessment of the quality of service delivery conditions in psychoneurological boarding schools in the Altai Territory. Purpose of the study: to conduct an assessment of the quality of service delivery conditions in psychoneurological boarding schools in the Altai Territory in 2024 and a comparative analysis of the results obtained with the results of the IQA 2018 and 2021. The following methods were used in the course of the study: analysis of scientific literature, regulatory and legal acts, expert assessment of the conditions of service provision in psychoneurological boarding schools; expert assessment of information stands, official websites of psychoneurological boarding schools on the Internet; survey of service recipients (in the form of interviews), testing the functioning of remote ways of interaction with recipients (conducted in the format of ‘control purchase’). The article considers the concept of ‘quality’ in relation to the sphere of social services, describes the stages of IQA implementation and analyses the results of IQA in psychoneurological boarding schools of the Altai Territory in 2018, 2021, 2024. The empirical basis of the study was formed by the data obtained in the framework of qualitative and quantitative research conducted in March – November 2024, in May – November 2021, 2018. The comparative analysis of the IQA results made it possible to form a rating of psychoneurological boarding schools in the Altai Territory, to identify trends in the achievement of IQA scores by institutions, and to formulate general directions for improving the quality of social services, including from the point of view of service recipients.

quality, terms of service provision, recipient of social services, social service institutions, analysis of the results, psychoneurological boarding school, independent evaluation indicator, survey of service recipients, independent assessment expert, rating of institutions